Privacy Policy
Effective Date: March 5, 2025
16x9.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, services, and SMS messaging program. Please read this policy carefully to understand your rights and how your data is handled.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and other contact details.
Technical Information: Browser type, device ID, IP address, operating system, and other technical data.
Usage Data: Information about your interactions with our website and services.
Communications Preferences: Your preferences for receiving communications from us, including SMS and email.
2. How We Use Your Information
We use your data to:
Provide and manage our services;
Send you service updates, alerts, and transactional communications;
Respond to your inquiries and provide customer support;
Analyze usage to improve our website and services;
Deliver marketing communications (only with your consent);
Maintain legal compliance and safeguard our platform.
3. SMS Messaging Program
We offer an optional SMS messaging service (“16x9.ai Alerts”) to keep you informed about updates, offers, and service-related announcements. By subscribing, you consent to receive text messages from us.
Your SMS Data is Protected
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
If you opt out of SMS, we will no longer contact you by text unless you re-enroll.
4. Disclosure of Information
We do not sell, rent, or share your personal information for marketing purposes.
We only share information in the following cases:
With Subcontractors and Service Providers who perform services on our behalf (e.g., customer support, cloud storage), under binding confidentiality agreements;
As Required by Law or when necessary to comply with legal obligations;
To Protect Rights and Safety, including fraud prevention and security purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Security
We take appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Data Protection Rights
Depending on your location, you may have rights including:
Accessing the personal data we hold about you;
Requesting correction or deletion of your personal data;
Objecting to or restricting certain processing;
Withdrawing consent where processing is based on consent;
Requesting a copy of your data in portable format.
You can make any such request by emailing us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about how our website is used and to improve your user experience. You may control cookie settings in your browser or through our cookie consent tool.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have done so, we will promptly delete such data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates your acknowledgment of the revised policy.
10. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
