Industries / Freight and logistics companies
Answer “where is my load?” before anyone asks.
Freight runs on paperwork: rate confirmations, carrier packets, proof of delivery, invoices. The AI keeps the paperwork moving and customers updated. Your dispatchers and brokers handle the exceptions.
In plain terms
Think of a track-and-trace clerk who checks every load every hour and bills it the minute the POD comes in.
Your week
What eats your team's week.
Today, by hand
- Check calls and customer status updates
- Carrier onboarding packets
- Matching PODs to invoices
- Chasing accessorials and detention
What AI takes on
- Loads tracked and customers updated
- Carrier packets collected and checked
- Invoices sent when proof of delivery arrives
- Payment follow-up
Who signs offDispatchers handle exceptions. Your billing lead approves disputes.
The first two weeks
We measure before we build.
- Loads per dispatcher
- Days from delivery to invoice
- Days sales outstanding
Where we usually start
Operations
Close to your line of work.
- Manufacturers and distributorsQuotes from RFQs, order entry, supplier invoices, ship-date updates.
- Managed IT and security providersTicket triage, alert review, patching, onboarding, compliance evidence.
- Anyone with an outsourced back officeWork you already outsource moves first: the budget line exists and you already buy an outcome.
Questions
What owners ask first.
Will this replace my staff?
It takes over the repetitive part of their week: the forms, the follow-up, the matching and the reports. Most owners use that time to serve more customers without hiring at the same pace. Who you employ stays your decision.
Is our data safe?
Before any work starts, a written agreement says what we can access and who can see it. Every step the AI takes is logged.
How long before something is running?
The assessment takes about two weeks. The first tasks then run inside your real work within six to eight weeks, and halfway through you decide whether to continue.
What does it cost?
It depends on the work. The assessment is a fixed fee agreed before we start. After that you choose a fixed price for a build, a monthly retainer, or paying us from the extra profit.
Do we have to change our software?
Usually not. We work with the systems freight and logistics companies already use.
What if the AI gets something wrong?
Anything that goes to a customer, a regulator or your books is checked by a person first, and every step is logged so a mistake can be traced and fixed.
Show us where the hours go.
Tell us what your team spends the most time on. In two weeks we measure it and show you what AI can take off their plate, in your numbers.
info@16x9.ai