Industries / Managed IT and security providers
A level-one tech on every ticket, around the clock.
MSPs sell fixed monthly contracts, so every hour saved stays as margin. The AI sorts tickets, reviews alerts and keeps compliance evidence current. Your technicians handle what needs a person.
In plain terms
Think of a level-one technician who never sleeps, works every ticket the minute it opens and escalates only what needs a person.
Your week
What eats your team's week.
Today, by hand
- Sorting and routing tickets
- Looking at every alert to find the real ones
- Patching and user setup
- Collecting SOC 2 and ISO evidence for clients
What AI takes on
- Tickets sorted, routed and the simple ones resolved
- First review of every alert, with an analyst deciding
- Patching, monitoring and user setup across client environments
- Compliance evidence pulled on a schedule
Who signs offTechnicians handle escalations. An analyst decides every security incident.
The first two weeks
We measure before we build.
- Tickets per technician
- Minutes to first response
- Analyst minutes per alert
Where we usually start
We already run this ourselves
In our own software work: a ticket goes in, the change is built and checked against the live system, and a person reviews it.
Operations
Close to your line of work.
- Manufacturers and distributorsQuotes from RFQs, order entry, supplier invoices, ship-date updates.
- Freight and logistics companiesLoad tracking, carrier paperwork, billing, customer updates.
- Anyone with an outsourced back officeWork you already outsource moves first: the budget line exists and you already buy an outcome.
Questions
What owners ask first.
Will this replace my staff?
It takes over the repetitive part of their week: the forms, the follow-up, the matching and the reports. Most owners use that time to serve more customers without hiring at the same pace. Who you employ stays your decision.
Is our data safe?
Before any work starts, a written agreement says what we can access and who can see it. Every step the AI takes is logged.
How long before something is running?
The assessment takes about two weeks. The first tasks then run inside your real work within six to eight weeks, and halfway through you decide whether to continue.
What does it cost?
It depends on the work. The assessment is a fixed fee agreed before we start. After that you choose a fixed price for a build, a monthly retainer, or paying us from the extra profit.
Do we have to change our software?
Usually not. We work with the systems managed it and security providers already use.
What if the AI gets something wrong?
Anything that goes to a customer, a regulator or your books is checked by a person first, and every step is logged so a mistake can be traced and fixed.
Show us where the hours go.
Tell us what your team spends the most time on. In two weeks we measure it and show you what AI can take off their plate, in your numbers.
info@16x9.ai